FAQs

What currency are the prices that I see on you page?
All our prices are in EURO (€).

What happens with my money if the funding goal is not achieved?
If we are not able to bring the product to the market, we will refund your investment in full.

How much does shipping cost?
Shipping is free within Europe and is € 9,70 for outside Europe.

How long does shipping take?
Shipping times vary as we do ship worldwide to all our supporters. We ship out of Germany and the average shipping time is 3-10 business days within Europe,  and can go up to 21 business days depending where you are ordering from.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. We are currently planning to start shipping from November 1st. And will then inform you about when your order will arrive. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us.

Can I cancel my order?
You are able to cancel your order with no penalty. You must cancel your order before it ships. If the item is already sent please contact us for further information and refund procedures.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply send us an email with the request to change it to info@etnaolive.com.  

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you enjoy delicious food! Please send us an email or contact us over our social channels and we will be happy to assist you in any way we can.